Terms & Conditions
Last Updated: 13th February 2021
When using or ordering from this website (the "Site"), you agree to the following terms & conditions ("T&Cs") of shopnaturesque (herein referred to as "we", "us" or "our").
We reserve the right to to change or modify any part of the T&Cs at any time and in the case we do, the changes will be posted on this page with the date the T&Cs was last revised indicated clearly at the top of the page. The most current, effective T&Cs can be read by clicking the "Terms & Conditions" link at the bottom of the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Agreement. You should periodically visit this page to review the current T&Cs so you are aware of any revision to which you are bound. If you do not agree to abide by this or any future T&Cs, do not use or access (or continue to use or access) the Site.
2.1 If you are below the age of consent under applicable law in the country in which you reside, then your parent or legal guardian must read and accept the T&Cs in your name and on your behalf.
2.2 You represent and warrant that you are at least 13 years of age. If you are under the age of 13, you may not, under any circumstances or for any reason, use the Site. We may, in our sole discretion, refuse to offer the the use of the Site to any person or entity and change our eligibility criteria at any time.
2.3 You are solely responsible for ensuring that your use of the Site complies with all laws, rules and regulations applicable to you. If the applicable law in the country in which you reside requires that you must be older than 13 to receive certain services, then the minimum age is the legally required one. If you are a minor, you may wish to consult your parents about what parts of the Site is appropriate for you. The right to access the Site is revoked where these T&Cs or use of the Site is prohibited or to the extent offering, sale or provision within the Site conflicts with any applicable law, rule or regulation.
3.1 You may register for an account on the Site (an "Account") or log in using your Facebook or Google account. To use certain parts of the Site, you are not required to sign up for an Account. However, certain features of the Site, such as accessing your order history, require you to register for an Account.
3.2 You must provide accurate and complete information and keep your Account information updated. You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorisation; or (iii) use as a username a name that is otherwise offensive, vulgar or obscene.
3.3 You are solely responsible for the activity that occurs on your Account, and for keeping your account password secure. You may never use another person's Account or registration information for the Site without permission. You must notify us immediately of any change in your eligibility to use the Site, breach of security or unauthorised use of your Account. You should never publish, distribute or post login information for your Account.
Use of the Site
4.1 You may use the Site for personal and lawful use and in accordance with these T&Cs and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.
4.2 The Site contains material, including but not limited to software, text, graphics and images (“Content”). which are owned by us or third party licensors. We do not guarantee that any Content you access on or through the Site is or will continue to be accurate. Unauthorised use of the Content may result in violation of copyright, trademark, and other laws. You have no rights in or to the Content, and you will not use, copy or display the Content, including but not limited to use of framing or mirrors, except as permitted under these T&Cs. No other use is permitted without our prior written consent. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of any of the Content on any other website or in a networked computer environment for any purpose is expressly prohibited. If you violate any part of these T&Cs, your right to access and/or use the Content and Site shall automatically terminate and you shall immediately destroy any copies you have made of the Content.
4.3 You agree not to: (a) take any action that imposes an unreasonable load on the Site’s infrastructure; (b) use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site; (c) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the Site; (d) delete or alter any material we or any other person or entity posts on the Site; or (e) otherwise take any action in violation of our guidelines and policies.
Third Party Sites
5.1 The Site may contain links to third party websites, services or other resources on the Internet, including but not limited to our social medias, other websites, or resources ("External Sites"). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of any materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access any External Sites, you do so at your own risk. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any External Sites.
5.3 Please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such Social Networking Services, and we shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled on or offered through the Site. In addition, we are not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, we are not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. We enable these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.
5.4 We may participate in affiliate marketing and may allow affiliate links to be encoded on some of our pages. This means that we may earn a commission if/when you click on or make purchases via affiliate links.
6.1 The Site may pull content from our users who share photos and videos on Instagram using our brand hashtags, including, without limitation, #shopnaturesque or #ourpricelessplanet, (collectively, the “shopnaturesque Hashtags”), or tagging the @shopnaturesque account (collectively, “Photos”). You acknowledge and agree that the Photos may be used in shopnaturesque emails or on the Site, and you hereby grant us permission to use and authorise others to use your name or social media handle in association with the Photos for identification, publicity related to the Site and similar promotional purposes, including after your termination of your Account or the use of the Site. You represent and warrant that the posting and use of your Photos, including to the extent such Photos include your name, username, likeness, voice, or photograph, does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and other intellectual property rights.
6.2 You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Site (collectively, “Submissions”) that you provide to us are non-confidential and we will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without your acknowledgment or compensation to you.
7.1 You agree to provide accurate and up-to-date payment information at the time you order any product. We have contracted with a third-party payment processor to facilitate purchases made on the Site. When you make a purchase through the Site, you will provide your payment details and any additional information required to complete your order directly to our third-party payment processor. You should be aware that online payment transactions are subject to validation checks by our payment processor and your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorise it to verify and authenticate your payment information. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. In some jurisdictions, our payment processor may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.
7.2 You agree to have sufficient funds or credit available upon placement of any such order to ensure that the purchase price will be collectible by us. After you place your order, we will send you a confirmation email.
7.3 All order of products must be for your personal use only. By purchasing our products you hereby agree not to resell or distribute the products for any commercial purposes. All orders are subject to our acceptance or rejection based on product availability, noncompliance with these T&Cs or any other reason as determined in our sole discretion. For instance, if we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order. We will either not charge you or refund the charges for orders that we cancel or do not process.
8.1 Your order will be fulfilled by the delivery date selected at checkout. Be aware that all our delivery time frames are aims and not a guarantee. All deliveries are made via third parties and are subject to their terms and conditions. Delays do not happen often but when they do, they are outside of the control of us and therefore we cannot be held accountable.
8.2 Your order will be sent to the address provided at checkout. Mistakes in the address cannot be changed once the confirmation email has been sent and so we are unable to issue a refund as we cannot be held accountable for these mistakes. However, if the package is sent back to us by the courier you will receive a refund minus the postage cost.
8.2 We are unable to issue refunds for lost or damaged packages as we are not responsible for postage issues.
Returns & Refunds
9.1 At this time we currently do not accept returns unless your purchase is sent back to us by the courier. In this case, you will be receive a refund minus the shipping cost.
9.2 We attempt to provide accurate descriptions of Products. We do not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If we detect an error in description on a product you have purchased we shall email you as soon as possible giving you the offer of a refund if you no longer wish to purchase the product.
9.3 We aim to only display products on our Site which are in stock. However, all products are subject to availability. If your order cannot be fulfilled, you will be informed and offered an alternative of accepting late delivery or a full refund.
9.4 If, by error, we have under-priced an item, we will not be liable to supply that item to you are the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will notify the correct price to you so that you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item.
9.5 Currently we do not support order cancellations.
Products & Their Use
10.1 All information provided on our Site should be considered as general guidance and we recommend doing a patch test on all our products if you are unsure whether you are allergic to any of the ingredients. We do not make any claims regarding the use or performance of the products.
10.2 All our products are intended for external use and the ordinary or otherwise use of our products is outside our control, no representation or warranty, expressed of implied, is made as the effects of results of such use, including damage or injury. We expressly disclaim responsibility as to the ordinary or otherwise use of our products. In addition to this, the liability of us is limited to the value of the goods and does not include any consequential loss. This applies in all cases, even ones arising from our error. The user of the products in solely responsible for compliance with all laws and regulations applying to the use of the products.
10.3 The product you receive may look slightly different to the product shown in the Site's images due to photography/lighting and in some cases due to their handmade nature.
10.4 Due to the changing nature of our products, they must be stored in the correct conditions (i.e. in a cool, dark place away from direct sunlight). We cannot accept liability for the change in nature of our products as we have no control over how they have been stored.